Our Privacy Policy was updated on 10 August 2021. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for all EIKOIN products and services, unless a separate privacy policy is provided for a specific EIKOIN product or service.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Our commitment to you

This Privacy Policy sets out how EIKOIN Technology LTD and its affiliated companies within the EIKOIN Group (“EIKOIN”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you give us when you use our products and services located at EIKOIN.com and our Suite of applications that we offer on our mobile devices. Should we ask you to provide certain information by which you can be identified when using EIKOIN products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to EIKOIN.

In this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information EIKOIN has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, the information specific to you that may be assigned by us, your device or location information, log information.

By using EIKOIN products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e. g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact sales@EIKOIN.com to address your specific concerns. We will be happy to address them directly.

What information is collected and how can we use it?

Types of information collected

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

• Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, EIKOIN Account details (e.g. your security related information, name, birthday, gender).
• Information specific to you that may be assigned by us: we may collect and use information such as your EIKOIN Account ID.
• Device information: information related to your device. For example, IMEI number, IMSI number, MAC address, Serial number, iOS version, Android version, Android ID, screen display information, device keypad information, device manufacturer details and model name, network operator, connection type, hardware usage information such as battery usage, device temperature.
• Application information: information related to your software usage. For example, application list, application status record (e.g. downloading, installing, updating, deleting), application ID information, SDK version, system update settings etc.
• Location information (only for specific services/functionalities): various types of information on your location. For example, region, country code, city code, mobile network code, mobile country code, cell identity, longitude and latitude information, time zone settings, language settings.
• Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.
• Other information: environmental characteristics value (ECV) (i.e. value generated from EIKOIN Account ID, phone device ID, connected Wi-Fi ID and location value).

We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. For example, the device model and system version number of the user’s EIKOIN mobile phone device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you.

How the personal information can be used

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

• Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.
• Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
• Analyzing and developing statistical information on use of our products and services to better improve our products and services.
• Optimizing the performance of your device, such as analyzing the memory usage or CPU utilization of our applications.
• Storing and maintaining information about you for our business operations or legal obligations.
• Providing local services without communicating with our servers.

Here are more details on how we use your information (which may include personal information):

• Setting up your EIKOIN Account. Personal information collected when creating a EIKOIN Account on our web sites or through our mobile devices is used for creating the personal EIKOIN Account and profile page for the user.
• Providing EIKOIN Cloud services. Information (device or SIM card-related information including IMEI number, IMSI number, phone number, device ID, device operating system, MAC Address, device type, system and performance information and location information including mobile country code, mobile network code, location area code and cell identity) is collected for activating EIKOIN services.
• Providing location based services. In the course of using EIKOIN services, location information may also be used by us or Third Party Service Providers to serve you the correct version of the service and provide accurate details about that location for the best possible user experience, e.g. weather details, location access (as part of the Android platform). You may turn this off at any time by going into the device settings or discontinue use of that application.
• Improving user experience. Some opt-in features, such as the User Experience Program, allow EIKOIN to analyze data about how users use the mobile phone and EIKOIN services, so as to improve the user experience, such as sending crash reports.
• Providing Push Service. EIKOIN Account ID and IMEI numbers will also be used to provide the EIKOIN push service to evaluate advertising performance and send notifications from EIKOIN about software updates or new product announcements, including information about sales and promotion. Furthermore, under entrust of selected third party (the data controller of your personal information), the EIKOIN push service may also evaluate advertising performance or send notifications by using your EIKOIN Account ID and IMEI numbers. You consent to our use of your personal information for the purpose of sending you pushing services (whether by messaging within our services, by email or by other means) that offer or advertise our products and services and/or the products and services of selected third parties. You may opt out of this at any time through changing your preferences under “Settings”, or through the selected third party you consent.
• Verifying user identity. EIKOIN uses the ECV value to verify the user identity and ensure there is no log-in by hackers or unauthorized persons.
• Collecting user feedback. The feedback you choose to provide is valuable in helping EIKOIN make improvements to our services. In order to follow up on the feedback you have chosen to provide, EIKOIN may correspond with you using the personal information that you have provided and keep records.
• Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
• Conducting analysis of your device to provide better user experience. EIKOIN may conduct the hardware or software analysis, so as to further improve the performance of your device.

Cookies and other technologies

• What information is collected and how we can use them: Technologies such as cookies, tags, and scripts are used by EIKOIN and our Third Party Service Providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
• Log Files: As true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.
• Mobile Analytics: Within some of our mobile applications we use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where crashes occur within the application. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
• Local Storage – HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tool for removing HTML5 LSOs. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html .

Third-party SDK used

• Tencent Mobile Push SDK (Huawei, Xiaomi, Meizu, OPPO, VIVO vendor channels) Used to implement message push function

With whom we share your information

We do not sell any personal information to third parties.

Security safeguards

EIKOIN’s security measures

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect on your mobile device and on EIKOIN websites. We will use all reasonable efforts to safeguard your personal information.

For example, when you access your EIKOIN Account, you can choose to use our two-step verification process for better security. When you send or receive data from your EIKOIN device to our servers, we make sure they are encrypted using Secure Sockets Layer (“SSL”) and other algorithms.

All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.

We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

What you can do

• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a EIKOIN Account user on EIKOIN websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
• EIKOIN cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
• Your assistance will help us protect the privacy of your personal information.

Retention policy

Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by EIKOIN even if the further processing is incompatible with original purposes.

Accessing other features on your device

Our applications may need access to certain features on your device such as enabling emails to contacts, SMS storage and Wi-Fi network status, as well as other features. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@EIKOIN.com.

You have control over your personal information

Controlling settings

EIKOIN recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways EIKOIN makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:

• Toggle on/off for the User Experience Program and Location Access functions;
• Log in and out of the EIKOIN Account;

You may obtain more details in relation to your device’s security status in the EIKOIN Security Center as well.

If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing or emailing us at privacy@EIKOIN.com.

Access, update, correct, erase or restrict processing your personal information

• You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
• A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
• If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: sales@EIKOIN.com
• For details relating to the personal information in your EIKOIN Account, you can also access and change this information by logging into your account on the App.

Withdrawal of consent

• You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done by accessing your EIKOIN Account management center at account.EIKOIN.com/pass/del. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
• Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy EIKOIN’s products and services.

Transfer of personal information outside of your jurisdiction

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by EIKOIN for this transfer of your personal information.

EIKOIN is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the EIKOIN group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).

EIKOIN may use overseas facilities operated and controlled by EIKOIN to process or back up your personal information. Currently, EIKOIN has data centers in Beijing, United States, Germany, Russia and Singapore. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

Miscellaneous

Minors

• We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
• EIKOIN does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided EIKOIN with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable EIKOIN services.

Order of precedence

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

Updates to the privacy policy

We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the EIKOIN websites or through our mobile devices, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

Contact us

If you have any comments or questions about this Privacy Policy or any questions relating to EIKOIN’s collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address below referencing “Privacy Policy”:

EIKOIN Technology Ltd
No. 3, Lutang section, Guidan Road, Luocun village, Shishan town, Nanhai District, Foshan City, Guangdong, China
Zip code : China 528000
E-mail : sales@EIKOIN.com

Thank you for taking the time to learn about our privacy policy!